🔧 Core Access & Coordination Services

  • 24/7/365 live support (phone, text, email)

  • Unlimited access to Care Coordinators

  • Crisis intervention & critical incident response

  • Personalized care planning and follow-up

  • Ongoing case management until resolution

🧠 Mental Health & Behavioral Services

  • Mental health screenings and assessments

  • Individual, couples, and family counseling referrals

  • Substance use disorder evaluation and treatment coordination

  • Referrals to detox, inpatient, and outpatient programs

  • Psychiatric referrals (medication management, evaluations)

  • Fitness-for-duty & threat assessments

  • Psychological / diagnostic testing (learning disorders, IQ, etc.)

💊 Substance Use & Recovery Support

  • Substance use risk assessments

  • Placement into evidence-based treatment programs

  • Coordination with rehab centers and recovery providers

  • Support for ongoing recovery and relapse prevention

⚖️ Legal Support Services

  • Referrals to qualified attorneys

  • Help navigating:

    • Family law issues

    • Tenant/landlord disputes

    • Basic legal guidance and resources

💰 Financial & Economic Support

  • Budgeting and money management help

  • Debt and credit counseling resources

  • Bankruptcy prevention guidance

  • Financial planning tools and referrals

👨‍👩‍👧‍👦 Work-Life & Family Support

  • Childcare referrals

  • Eldercare resources

  • Support for family-related stress and planning

  • Help locating community and social services

📚 Education, Prevention & Resources

  • Access to a resource library covering:

    • Mental health

    • Addiction & recovery

    • Financial planning

    • Parenting & family systems

    • Nutrition, sleep, and wellness

  • Prevention education programs for unions/worksites

  • Training to help reduce stigma and encourage help-seeking

🚨 Crisis & Emergency Services

  • Immediate response for:

    • Emotional distress

    • Workplace incidents

    • Substance-related crises

  • Rapid referrals (immediate in emergencies)

  • Safety-focused intervention for members and families

🧩 Specialized Union-Focused Support

  • Services tailored to:

    • Union members & their families

    • Safety-sensitive workers

    • High-risk industries (construction, trades, etc.)

  • Coordination within union health plan parameters

  • Support navigating benefits and covered providers